Returns & Refunds

Yorkshire Ghillie (“we”, “us”, “our”)

Company registration number: ???

Email: info@yorkshireghillie.com

Last updated: 12.06.2026

1. Introduction

1.1 This returns policy sets out the terms under which you may return products purchased from us through our website at https://yorkshireghillie.com (“our website”). It applies to all orders placed by consumers (individuals acting for purposes outside their trade, business, craft, or profession).

1.2 This policy does not affect your statutory rights under the Consumer Rights Act 2015 (“CRA 2015”) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”). Nothing in this policy is intended to limit or exclude any rights you have under these or any other applicable laws.

1.3 When we refer to “you” or “your” in this policy, we mean the individual consumer who placed the order with us.

1.4 Please read this policy carefully before making a purchase. If you have any questions about our returns process, please contact us using the details set out in section 12 below.

2. Your Statutory Right to Cancel (14-Day Cooling-Off Period)

2.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days without giving any reason.

2.2 The cancellation period begins on the day after you (or a person you nominate, other than the carrier) receive the goods. If your order consists of multiple items delivered on different days, the cancellation period begins on the day after you receive the last item.

2.3 If your order consists of multiple lots or pieces of a single item, the cancellation period begins on the day after you receive the last lot or piece.

2.4 To exercise your right to cancel within the 14-day cooling-off period, you must inform us of your decision to cancel by making a clear statement. You may use any of the following methods:

Email us at info@yorkshireghillie.com with your order number and a statement that you wish to cancel.

2.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the 14-day cancellation period has expired. You do not need to have returned the goods before this deadline, but you must return them promptly after notifying us (see section 4).

Model Cancellation Form

To: Yorkshire Ghillie

I hereby give notice that I cancel my contract of sale of the following goods: [description of goods]

Ordered on: [date] / Received on: [date]

Name of customer: _______________

Address of customer: _______________

Signature (only if sent on paper): _______________

Date: _______________

3. How to Return Cancelled Goods

3.1 If you cancel your order under section 2, you must return the goods to us without undue delay, and in any event no later than 14 calendar days from the day on which you notify us of your cancellation.

3.2 Please return goods to the address we provide you.

3.3 You should package the goods securely and include your order number and name inside the parcel. We recommend that you use a tracked delivery service and retain proof of postage, as you are responsible for the goods until they reach us.

3.4 You must take reasonable care of the goods while they are in your possession. You may inspect the goods as you would in a shop, but you should not use them beyond what is necessary to establish their nature, characteristics, and functioning. If the value of the goods is diminished as a result of handling beyond what is necessary, we may deduct an appropriate amount from your refund.

4. Effects of Cancellation

4.1 If you cancel your order in accordance with section 2, we will treat the contract between us as at an end from the date we receive your cancellation notice.

4.2 We will reimburse all payments received from you, including the cost of standard delivery (but not any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer).

4.3 You will be responsible for any return delivery costs incurred.

4.4 We may withhold your refund until we have received the returned goods, or until you have supplied evidence of having sent them back, whichever is the earliest.

5. Refunds for Cancelled Orders

5.1 We will process your refund without undue delay, and in any event:

(a) no later than 14 calendar days after the day on which we receive the returned goods; or
(b) if no goods were supplied (or you have already provided evidence that you have sent the goods back), no later than 14 calendar days after the day on which we are informed of your decision to cancel.

5.2 We will make the refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

5.3 If you received a discount, promotional offer, or voucher code on the original order, the refund amount will reflect the price you actually paid.

6. Returns of Defective or Misdescribed Goods

6.1 Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for a particular purpose (where you made that purpose known to us), and as described. If the goods we deliver to you are faulty, defective, or not as described, you have statutory rights which this section summarises.

30-Day Short-Term Right to Reject

6.2 You have the right to reject goods that are faulty, not as described, or not fit for purpose within 30 days of receiving them. If you exercise this right, you are entitled to a full refund. The 30-day period begins on the day you take ownership of the goods (which is normally the day of delivery).

6.3 To exercise your short-term right to reject, please contact us using the details in section 12 and provide your order number, a description of the fault, and, where possible, photographic evidence.

Right to Repair or Replacement

6.4 If more than 30 days have passed since you received the goods, you may request a repair or replacement. We must carry out any repair or provide a replacement within a reasonable time and without significant inconvenience to you, and we will bear any necessary costs of doing so (including postage, labour, and materials).

6.5 We may choose to offer a repair instead of a replacement (or vice versa) if your preferred remedy is impossible or disproportionate compared to the alternative.

Right to a Price Reduction or Final Right to Reject

6.6 If, after one attempt at repair or replacement, the goods still do not conform to the contract, you are entitled to:

(a) a price reduction of an appropriate amount; or
(b) exercise your final right to reject the goods and receive a refund (which may be reduced to take account of the use you have had of the goods, except in the first six months after delivery, during which no deduction may be made).

6.7 You also have the right to a price reduction or to reject the goods if a repair or replacement is not possible, or if we have failed to carry out a repair or replacement within a reasonable time or without significant inconvenience.

6.8 Where goods are defective or misdescribed, we will bear the cost of return shipping. Please do not return goods to us before contacting us first, as we may arrange collection or provide a prepaid return label.

7. Non-Returnable Items

7.1 The statutory 14-day cancellation right does not apply to certain types of goods. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the following items cannot be returned under the cooling-off period (though your rights in respect of faulty goods under the Consumer Rights Act 2015 are unaffected):

(a) goods that have been personalised or made to your specifications;
(b) sealed goods that are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery;
(c) goods that, after delivery, become inseparably mixed with other items;
(d) sealed audio or video recordings, or sealed computer software, that have been unsealed after delivery;
(e) newspapers, periodicals, or magazines (except subscription contracts);
(f) goods that are liable to deteriorate or expire rapidly.

7.2 Where applicable, we will clearly identify non-returnable items on the relevant product page before you place your order.

8. Return Shipping Costs

8.1 Cancellation under the 14-day cooling-off period: Unless we have offered to collect the goods, you are responsible for paying the direct cost of returning the goods to us.

8.2 Defective or misdescribed goods: We will bear the full cost of returning goods that are faulty, defective, or not as described. We will either provide a prepaid return label, arrange collection, or reimburse your reasonable return postage costs upon receipt of the goods.

8.3 Voluntary returns: We do not offer voluntary returns on any products. This does not affect your statutory rights.

8.4 We recommend that you obtain proof of postage when returning any item, as we cannot accept responsibility for items that are lost or damaged in transit back to us.

9. Refund Method and Timescales

9.1 All refunds will be made to the original payment method used to place the order, unless we agree otherwise in writing. For example:

(a) orders paid by credit or debit card will be refunded to the same card;
(b) orders paid via PayPal will be refunded to the same PayPal account.

9.2 Refund processing times are as follows:

(a) Cancelled orders (14-day cooling-off): We will issue your refund within 14 calendar days of receiving the returned goods (or evidence that you have sent them back), as required by the CCR 2013.
(b) Defective or misdescribed goods: We will issue your refund within 7 calendar days of receiving the returned goods and confirming the fault or misdescription.
(c) Voluntary returns: We will issue your refund within 7 calendar days of receiving the returned goods and confirming they meet the conditions in section 11.

9.3 Once we have issued your refund, it may take a further 3-5 working days for the funds to appear in your account, depending on your payment provider.

10. Exchanges

10.1 We do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or product, please contact us via info@yorkshireghillie.com to discuss.

10.2 If you are exercising your 14-day statutory cancellation right, you should cancel your existing order and place a new order for the replacement item.

10.3 If you wish to exchange a defective item, we may offer a replacement under section 6 above rather than requiring you to cancel and re-order.

11. Contact Details

12.1 If you have any questions about this returns policy, or if you wish to initiate a return, please contact us using the following details:

Business name: Yorkshire Ghillie
Email address: info@yorkshireghillie.com

12.2 We aim to respond to all returns enquiries within 2 working days.

12.3 If you are not satisfied with the way we have handled a return or refund, you may wish to consider using an alternative dispute resolution (ADR) provider. You may also be able to use an alternative dispute resolution (ADR) service. You can find a list of approved ADR providers on the Chartered Trading Standards Institute website.

12.4 Nothing in this policy affects your right to take legal action to enforce your statutory rights.